Policy version: 13th April 2026

Our website, samplesmart.io, is provided by Triyit Ltd (we, our or us). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).

What this policy applies to

This privacy policy relates to your use of our website only. Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you: your name, email address and telephone number, and company details. If you do not provide personal data we ask for, it will delay or prevent us from sending information relevant to our services to you. We collect and use this personal data for the purposes described in the section How and why we use your personal data below.

How your personal data is collected

We collect personal data from you directly, when you enter or send us information, such as when you contact us (including via email) or send us feedback. We also collect it indirectly, such as your browsing activity while on our website, using the technologies explained in the section on Cookies below. This may include the use of analytics tools such as Microsoft Clarity, which collect information about how users interact with our website, for example clicks, scrolls and session activity.

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, such as where you have given consent, to comply with our legal and regulatory obligations, for the performance of a contract with you or to take steps at your request before entering into a contract, or for our legitimate interests or those of a third party. A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us as set out in the How to contact us section below.

We use your personal data for the following purposes.

We create and manage your account with us in order to perform our contract with you or to take steps at your request before entering into a contract. We provide services to you for the same reason. We enforce legal rights or defend or undertake legal proceedings depending on the circumstances, either to comply with our legal and regulatory obligations or, in other cases, for our legitimate interests in protecting our business, interests and rights.

We customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website. Depending on the circumstances this is done either with your consent as gathered by the separate cookies tool on our website, or where we are not required to obtain your consent, for our legitimate interests in being as efficient as we can so we can deliver the best service to you at the best price. If you have provided such consent you may withdraw it at any time by changing the setting on the cookies tool, and this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

We retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes, to understand how people use our website so that we can make it more intuitive or to check our website is working as intended. Depending on the circumstances this is done either with your consent as gathered by the separate cookies tool, or where we are not required to obtain your consent, for our legitimate interests in being as efficient as we can. If you have provided such consent you may withdraw it at any time by sending an email to datateam@triyit.co.uk, and this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

We send communications to you not related to marketing, including about changes to our terms or policies, changes to the services, or other important notices. Depending on the circumstances this is either to comply with our legal and regulatory obligations or for our legitimate interests in being as efficient as we can so we can deliver the best service to you at the best price.

We protect the security of systems and data used to provide the services in order to comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests in protecting systems and data and preventing and detecting criminal activity that could be damaging for you and/or us.

We carry out statistical analysis to help us understand our customer base for our legitimate interests in being as efficient as we can so we can deliver the best service to you at the best price. We update and enhance customer records depending on the circumstances, either to perform our contract with you, to comply with our legal and regulatory obligations, or where neither of those apply, for our legitimate interests in making sure that we can keep in touch with our customers about existing orders and new products.

We carry out disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, for example to record and demonstrate evidence of your consents where relevant, in order to comply with our legal and regulatory obligations.

We market our services to existing and former customers for our legitimate interests in promoting our business. Please see the Marketing section below for further information.

We may share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business, including professional advisors acting on our or their behalf, in connection with a significant corporate transaction or restructuring such as a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary. Depending on the circumstances this is either to comply with our legal and regulatory obligations or for our legitimate interests in protecting, realising or growing the value in our business and assets.

Marketing

We will use your personal data to send you updates by email, text message, telephone or post about our services, including exclusive offers, promotions or new services. We have a legitimate interest in using your personal data for marketing purposes as described above, which means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by contacting us at datateam@triyit.co.uk. We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business. We will always treat your personal data with the utmost respect and never sell it with other organisations for marketing purposes. For more information on your right to object at any time to your personal data being used for marketing purposes, please see the Your rights section below.

Who we share your personal data with

We routinely share personal data with third parties we use to help us run our business, for example website hosts and website analytics providers such as Microsoft Clarity. We or the third parties mentioned above occasionally also share personal data with our and their professional advisors such as lawyers and other advisors, in which case the recipient of the information will be bound by confidentiality obligations. We may also share with law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations, and with other parties that have or may acquire control or ownership of our business in connection with a significant corporate transaction or restructuring including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. Usually information will be anonymised in such cases but this may not always be possible, and the recipient of any of your personal data will be bound by confidentiality obligations. If you would like more information about who we share our data with and why, please contact us as set out below.

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used.

Cookies

A cookie is a small text file which is placed onto your device, for example a computer, smartphone or other electronic device, when you use our website. We use cookies, beacons, tags and scripts on our website to help us collect and track information to improve and analyse our service. We may also use third-party analytics tools such as Microsoft Clarity, which use cookies and similar technologies to collect and analyse information about how users interact with our website.

Your rights

You generally have the following rights, which you can usually exercise free of charge:

• Access — the right to be provided with a copy of your personal data

• Correction (rectification) — the right to require us to correct any mistakes in your personal data

• Erasure (right to be forgotten) — the right to require us to delete your personal data in certain situations

• Restriction of use — the right to require us to restrict use of your personal data in certain circumstances, for example if you contest its accuracy

• Data portability — the right to receive your personal data in a structured, commonly used and machine-readable format and/or transmit it to a third party in certain situations

• Right to object — the right to object at any time to your personal data being used for direct marketing including profiling, and in certain other situations to our continued use of your personal data where we rely on legitimate interests

• Right not to be subject to automated decisions — the right not to be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects you. We do not make any such decisions based on data collected by our website

• Right to withdraw consent — where you have provided consent to use your personal data, you have the right to withdraw it at any time. Withdrawing consent will not affect the lawfulness of our use of your personal data before it was withdrawn

For further information on each of these rights please contact us using the details in the How to contact us section below. You may also find it helpful to refer to the guidance from the UK's Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of these rights please email, call or write to us. When contacting us please provide enough information to identify yourself, for example your full name, address and company details, and let us know which right you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

Please contact us if you have any queries or concerns about our use of your personal data as set out below. We hope we will be able to resolve any issues you may have. You also have the right to lodge a complaint with the Information Commissioner in the UK. The UK's Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone on 0303 123 1113.

Changes to this privacy policy

We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example by putting a prominent banner on our website or by sending you an email.

How to contact us

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. Our contact details are as follows:

• Email: datateam@triyit.co.uk

• Telephone: 020 3983 0939

• Post: Triyit Ltd, 3/1, 84 Miller Street, Glasgow, G1 1DT